Refund policy

Our Commitment to You
We follow Australian Consumer Law (ACL). This means you’re entitled to a refund, repair or replacement if a product you purchase is faulty, damaged, or doesn’t match the description.

Change of Mind
As our products are print-on-demand and made to order, we cannot offer refunds or exchanges for change of mind, incorrect size, or customisation errors entered by the customer. Please double-check your order before checkout.

Damaged or Faulty Products
If your item arrives damaged or faulty, contact us within 14 days of receiving it at [your email]. Please include your order number and clear photos of the issue. We’ll arrange a replacement or refund at no cost to you.

Late or Missing Orders
If your order hasn’t arrived within the estimated timeframe, please contact us. We’ll investigate with our print partner (Gelato) and provide updates or organise a replacement if required.